Expert Q&A · No. 18 / 25
15. Which AI-visibility tactics create unacceptable advertising or reputation risk?
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Require explicit boundaries around reviews, endorsements and purportedly independent coverage.
Put to: Lily Ray and James Crawford, followed by qualified US advertising counsel.
Why it matters to buyers: FTC guidance addresses fake reviews and testimonials, sentiment-conditioned review incentives and misrepresented company-controlled review sites. Its application depends on the conduct and facts; an AI-visibility objective does not remove those issues. (ftc.gov)
Ask: “Which tactics would you prohibit even if they appeared to increase citations, and how would you supervise subcontractors who publish on our behalf?”
A good answer should cover:
- Genuine customer experience versus fabricated reviews or personas.
- Appropriate disclosures for endorsements and commercial relationships.
- Editorial independence and the limits of paid placements.
- Approval rights, subcontractor records and a register of commissioned publications.
- A response plan for inaccurate or undisclosed material already published.
Press for: a written prohibited-tactics policy and an example of work the expert declined.
Do not publish a search practitioner’s opinion as a legal determination. Have counsel assess the proposed programme, including how relevant advertising rules apply to its specific consumer or business context.
Expert quote — pending: ____________________
Sources cited on this page
- ftc.gov www.ftc.gov/business-guidance/resources/consumer-reviews-testimonials-rule-quest