Comparisons · No. 11 / 13

Which procurement criteria should carry the most weight?

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Make evidence quality and buyer relevance more important than feature count. The weights below are our suggested evaluation model, not an external standard or vendor score.

CriterionSuggested weightEvidence to require
Measurement integrity25%Raw answers, clear denominators, failure handling and repeatability evidence
Buying-question relevance20%Customer-derived inputs, prompt taxonomy and separate branded/unbranded reporting
Coverage and collection fit15%Required surfaces, locations, account state and disclosed access routes
Data access and portability15%A usable export, retention terms and ownership rights
Implementation usefulness10%Findings that map to specific work and accountable owners
Security and access review10%Data-flow documentation, subprocessors, permissions and platform-access explanation
Commercial flexibility5%Clear commitments, overages, renewal and cancellation terms

Score each criterion only after seeing evidence. Keep “not demonstrated” distinct from “poor”: lack of public documentation is not proof that a capability does not exist, but it is a reason to withhold procurement credit until demonstrated.

What should fail the evaluation regardless of score?

Our proposed rejection or escalation conditions are:

  • API output presented as a consumer-interface observation without qualification.
  • A provider cannot disclose how a material headline score is calculated.
  • Failed collection is counted as brand absence without disclosure.
  • The supplier cannot export sufficient evidence for the decision you intend to make.
  • The intervention team changes the benchmark without preserving a comparable series.
  • Fabricated reviews or concealed commercial endorsements form part of the plan.
  • A proposal guarantees recommendations without explaining a controllable deliverable.
  • Confidential customer information is requested before its necessity and handling are established.

For review and endorsement activity, obtain legal review where appropriate: FTC obligations depend on the actual conduct and context, not whether the supplier calls the work GEO or digital PR. (ftc.gov)

For content production, require meaningful editorial value. Google’s spam policies identify scaled content generated without value for users as an abusive practice; merely using AI is not the entire test. (developers.google.com)

Sources cited on this page

  1. ftc.gov www.ftc.gov/business-guidance/resources/consumer-reviews-testimonials-rule-quest
  2. developers.google.com developers.google.com/search/docs/essentials/spam-policies

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